Table Shipping and Delivery

Table Shipping And Delivery

If you are considering purchasing a table, please read this information carefully. Please pay special attention to the instructions for inspecting the table before signing the delivery receipt. The information on this page applies to full-sized table tennis tables, conversion tops, pool tables, and game tables (including foosball, rod hockey, air hockey, and basketball arcade).

Destination

We can only ship tables to the continental U.S. and Canada.

Multiple Tables

If you are buying more than one table, and all of them will be shipped to the same shipping address, please contact us for pricing.

Shipping Fees

Our prices on tables include shipping to many locations. Shipping to some locations may require an additional fee. If so, we will contact you before we process your order so that you may approve the additional fee.

Note that freight shipping is expensive; therefore, when comparison shopping, be sure to check whether shipping is included. We guarantee that we have the best prices of any table tennis retailer.

Delivery Options

The delivery options are listed below. For most tables, the normal delivery option is Curbside Delivery. For some tables, it is Liftgate Delivery. See the product page for the table that you are interested in to see which delivery option is included in the price.

Delivery options other than the normal one are available at extra cost. If you select one, we will contact you with a shipping quote and get your approval before we process your order. If you wish, you may enter a “Maximum acceptable fee” when checking out. If you do this, we will only contact you to get your approval if the fee will be more than your maximum.

Curbside Delivery. The truck driver will ask for your assistance in unloading the carton and will leave the carton at the curbside.
Liftgate Delivery. A liftgate truck is a smaller truck with a hydraulic liftgate on the rear that allows the driver to get the carton off the end of the truck without additional assistance. Liftgate Delivery is still to the curbside, but you do not have to help the driver as much. Typical cost (if not included): $25–$106.
Inside Delivery. The driver and you take the carton off the truck and transport it into the nearest enclosure, e.g., garage, carport, front door. No stairs. Typical cost: $10–$75. Not available for shipments to Canada.

Canceling Your Order

Once your table is in transit, we cannot cancel your order.

Delivery Time

We ship tables directly from the warehouse to you via freight carrier. Once you place your order, it takes ten to twelve business days for you to receive your table. Two-man silver or gold delivery takes twenty to twenty-five business days. We post tracking information for your table on our Track Your Package webpage within ten business days of when you place your order.

When the table reaches the freight carrier’s terminal near you, the freight carrier will phone the shipping-address phone number that you gave us (not the billing-address phone number) to set up an appointment for delivery. Freight carriers do not deliver on weekends or holidays. The appointment will typically be within a four-hour window.

In Canada, the freight carrier Day & Ross may offer you the option of having the table delivered after 5 p.m. Please refuse this option as there is an additional charge for this service that Day & Ross may neglect to mention. If they offer this option to you without mentioning the extra charge, please let us know.

Accepting Delivery

Before signing the delivery receipt, you must carefully inspect the carton. This is extremely important!

Look on all sides, including the bottom, for holes, crushed corners, cuts, or anything other than a perfect carton. If you find anything, open one end of the carton and look inside.

Tables are normally shipped strapped to a pallet. If your table arrives not strapped to a pallet, inspect it extra carefully.

If you find damage, but you think the table can be repaired, then you can write “DAMAGED” on the delivery receipt and sign it to accept the shipment. This is a judgment call.

If the table has holes, crushed corners, deep scratches, is broken, or has any other severe damage, then you should refuse it. These are only examples and should not be considered a complete list of possible problems that should result in your refusing the shipment. If you refuse the shipment, then write “REFUSED/DAMAGED” on the delivery receipt and do not sign it.

If you do not find any damage and you accept delivery, you must unpack the table and look for concealed damage within one week of delivery. Claims for concealed damage must be filed promptly.

Once you sign the delivery receipt, you are obligated to hold the table and packaging for 120 days or until any claim is settled with the carrier, whichever comes first.

For JOOLA tables, if you do not find any damage, write “Subject to inspection” on the delivery receipt before signing it. If the driver does not let you do this, then refuse the shipment. If you do not write this on the delivery receipt and you accept delivery, then any damage that you later find that could have occurred during shipping is your responsibility.

What to Do If There Is Damage

If you accepted delivery, we will also want a list of parts (from the owner’s manual) needed to repair the table (if possible) and photos of the damage. However, do not wait to get these before contacting us to let us know that there is damage.

Keep all cartons and packing material. Do not assemble the table. Do not remove the shipment from your premises until the freight carrier inspects the shipment or we tell you that the freight carrier will not be making an inspection. If the freight carrier inspects the shipment, keep a copy of the inspection report.

For JOOLA tables, if you discover damage after accepting delivery, then in addition to contacting us, you must notify the freight carrier.